Return & Refund Policy

90-Day Money-Back Guarantee

We offer a 90-Day Money-Back Guarantee exclusively for customers who purchase our 90-day supply or receive at least a 90 days supply through an active subscription. 

Eligibility Requirements

To qualify for our 90-Day Money-Back Guarantee, you must meet all of the following conditions:

  • Purchase a 90-day supply or maintain an active subscription and receive at least 3 months of supply
  • Use the product consistently for the full 90-day period as directed
  • Submit your refund request within 100 days of delivery (for one-time 90-day purchases) or within 10 days of completing your full 90-day treatment period (for subscriptions)
  • Provide proof of consistent daily use throughout the entire 90-day period (such as photos, usage log, or other documentation)
  • Feel that you did not achieve your hoped-for results despite consistent use

How to Request a Refund

If you meet all eligibility requirements and would like to request a refund under our 90-Day Money-Back Guarantee, please contact us at:

Email: email.nexora.store@gmail.com

Subject Line: 90-Day Guarantee Refund Request

Please Include:

  • Your order number
  • Date of delivery
  • Proof of consistent use for the full 90-day period
  • Brief explanation of your experience

Our team will review your request and respond within 5-7 business days. If approved, your refund will be processed to your original payment method within 10-14 business days.

30-Day and 60-Day Supply Purchases

Please note that our 90-Day Money-Back Guarantee does not apply to purchases of 30-day or 60-day supplies. All sales of 30-day and 60-day supplies are final.

Refund Exclusions

Refunds will not be issued for:

  • Purchases made from third-party sellers or marketplaces
  • 1-bottle or 2-bottle orders (30-day or 60-day supplies)
  • Subscription orders canceled before completing 3 months of active use
  • Requests made without sufficient proof of 90-day product use

Important Note for Subscription Customers: Subscription cancellations made before completing three months are not eligible for any refund. This ensures the refund policy is used as intended—to guarantee genuine results, not partial use.

No Returns Policy

Due to the nature of our products, we do not accept returns for any Alpha Shilajit Gummies purchases. Our 90-Day Money-Back Guarantee (for 90-day supply purchases only) is our way of ensuring your satisfaction while maintaining product safety and quality standards.

Damaged or Defective Products

IMPORTANT: You must report any issues with your order within 48 hours of delivery. If no request is submitted within 48 hours of receiving your product, the order is deemed as received without problems and will not be eligible for any refund or replacement.

If you receive an incorrect item or your order is missing items, please contact us at email.nexora.store@gmail.com within 48 hours of delivery with:

  • Your order number
  • Photos of what you received
  • Description of the issue

We will work to resolve the issue promptly.

Questions?

If you have any questions about our Return & Refund Policy, please don't hesitate to reach out to us at email.nexora.store@gmail.com. We're here to help!